Refund, Return & Buy-Back Policy

Effective Date: January 19, 2026

Product Classification & Wellness Disclaimer

The InTune Wave Rife Frequency Resonator Wellness Machine (also referred to as the “InTune Wave Pro”) is a general wellness product and not a medical device. InTune Wave LLC does not diagnose, treat, cure, or prevent any disease. The product is not intended to diagnose, treat, cure, or prevent any disease. No medical or therapeutic claims are made, either express or implied. Individual experiences and outcomes may vary.

Governing Principle

All refunds, returns, and buy-back eligibility are determined solely by the physical condition of the product, not by perceived effectiveness, expected outcomes, or personal experience.

Policy Structure & Priority

This policy includes two separate programs, which cannot be combined:

30-Day Free Return — unused, unopened devices only
90-Day Buy-Back — used devices only

If there is any conflict, this hierarchy controls.

30-Day Free Return (Unused Devices Only)

Returns are accepted within 30 days of delivery if the device is:

Unused, unopened, and unactivated
In original condition
Returned with all original packaging and accessories

Free return shipping is provided for eligible returns using a prepaid label. Returns that fail inspection may be refused or reclassified under the Buy-Back Program.

90-Day Buy-Back Program (Used Devices)

Used devices may qualify for buy-back within 90 days of delivery, based solely on product condition.

To qualify, the device must:

Be in like-new physical condition
Include all original packaging and accessories
Show no damage, misuse, modification, or abnormal wear
Pass inspection at the sole discretion of InTune Wave LLC

Buy-Back Terms

30% non-refundable restocking fee
Customer is responsible for return shipping
Refunds issued only after inspection and approval

Non-Returnable Items

Damaged, modified, incomplete, or excessively worn devices
Products missing original components
Digital products or downloadable frequency files
Clearance or final-sale items

Damaged or Defective on Arrival

If your item arrives damaged or defective:

Contact us within 7 days of delivery
Provide photos and a description

We may replace the product or issue a full refund at our discretion. Damage caused by misuse or unauthorized modification is not covered.

Refund Processing

All returns are inspected upon receipt
Approved refunds are issued to the original payment method
Processing takes 5–10 business days
Original shipping charges are non-refundable

How to Start a Return or Buy-Back

Email info@intunewave.com with:

Your order number
Request type (Free Return or Buy-Back)

Authorization is required before shipping. Unauthorized returns may be refused.

Abuse Prevention

InTune Wave LLC reserves the right to refuse returns for suspected abuse or fraud and to update this policy at any time.